TruConnect

If I can put 0 stars I would . This is above and beyond by far the worst phone company that I have ever dealt with in my lifetime.

I had an issue where they disconnected my phone. Then when I call them back last time speaking to a supervisor name Sharon they tell me that they are unable to reconnect my phone. She was also unable to properly articulate any answers to any of the questions that I asked her, including what time they even closed she sounded like if she didnt, she couldnt communicate and speak. She sounded like if she hadnt even finished first grade as she could not even calculate what time her company closed and it was just absolutely a horrible experience and I was very very patient all throughout.

I was told by Truconnect that I have to transfer my service to another company or I actually have to pay them a certain sum of money to reconnect it, which is basically robbery. I ultimately opted to transfer out my number anyways because I did not want to continue to deal with their poor communication inconsistent information and lies being told as well as long hold times that were over 20 to 30 minutes at a time as well as lack of eagerness to assist a customer in the first place, especially one with an issue to no fault of mine. They even told me that I needed to call them every other day to try to get my issue resolved because there was no guarantee that they would be able to resolve it in one interaction with no phone or service. I was told to do this with no phone and no service and repeatedly told to do this by supervisors that it was actually escalated to.

Ultimately told that my number was disconnected and lost forever when I repeatedly attempted to transfer the number out . It was like they wanted to hold my number hostage leaving me no option but just to charge me money to actually keep it .To anyone that does not value their time , is able to be without a phone for extended periods of time that they were supposed to have connected in the first place, as well as risking having your phone just disconnected without any type of notice or any type of resolution to fixing the problem , literally having my phone disconnected every two days when I would call to attempt the transfer out of my service without any proper explanation, not wanting to speak to a supervisor or a competent agent for proper guidance , wants to be kept in constant limbo about the situation have it escalated and no follow up regardless of whether or not the previous agent said that they notated and documented your account, and also provided you with a ticket number, then go right ahead and sign up with Truconnect who should actually change the name to LiesConnect , for those of us who actually would prefer to have immaculate customer service, seamless transaction no inadvertent interruptions and provided with consistent information, I definitely recommend that you avoid this company like if its the plague or like if its Covid, because if not, you will sorely regret signing up with TruConnect. Go to Safelink or straight talk wireless the hold times are almost nonexistent. An agent typically picks up within seconds.

Theyre very adamant about helping the customers and go above and beyond, theyll stay on the phone with you as long as they need to get it resolved and come up with alternate solutions if needed, and they do an awesome job at keeping you informed about the process throughout. Avoid Truconnect its been a month long disaster for me so far who knows how long it would be for You.

I received a TRUCONNECT Stratus C7 a little over a month ago from a salesperson on the street. After paying the fee, she gave me the phone and new number.

Shortly (2 - 3 days) thereafter, I came to find that the model does not support the features of my Garmin watch.

My inquiry to TRUCONNECT: Do they have a brand / model that will?

So, I contacted TRUCONNECT via their CS link (11/20/24) - waited 2 weeks (12/05/24) and received a reply asking for more info. So I used their link again the same day to reiterate my issue; and sent their req'd information.

On 12/18/24, I called and after going thru the prompts ... was left listening to repetitious music for 52m 57s before just hanging up!!

I received this from TRUCONNECT:

Hi Steve, we sincerely apologize for the inconvenience you've endured and would love the opportunity to make things right. Our Support team has been alerted and will contact you soon.

Alternatively, if you could contact our Support team at 1-84*-***-****, and we'll assist you over the phone to resolve the issue promptly.

- TruConnect Management

Needless to say upon receipt, of that note to me, on 12/19/24, I called the 1-84*-***-**** number. Only difference here is that there was no repetitious music; you are prompted to leave a message and "someone will get back to you".

Today, 12/21/24, after almost two months of trying to resolve this and speak with a HUMAN - I doubt that anyone - 'will contact me soon / "get back to me"' - there cares.

I received a TRUCONNECT Stratus C7 a little over a month ago from a salesperson on the street. After paying the fee, she gave me the phone and new number.

Shortly (2 - 3 days) thereafter, I came to find that the model does not support the features of my Garmin watch.

My inquiry to TRUCONNECT: Do they have a brand / model that will?

So, I contacted TRUCONNECT via their CS link (11/20/24) - waited 2 weeks (12/05/24) and received a reply asking for more info. So I used their link again the same day to reiterate my issue; and sent their req'd information.

>

On 12/18/24, I called and after going thru the prompts ... was left listening to repetitious music for 52m 57s before just hanging up!!

On 12/19/24, a day after I wrote a review on another site, I received this from TRUCONNECT: Hi Steve, we sincerely apologize for the inconvenience youve endured and would love the opportunity to make things right. Our Support team has been alerted and will contact you soon.

Alternatively, if you could contact our Support team at 1-84*-***- ****, and well assist you over the phone to resolve the issue promptly. - TruConnect Management

Needless to say upon receipt, of that note to me, on 12/19/24, I called the 1-84*-***-**** number.

Only difference here is that there was no repetitious music; you are prompted to leave a message and "someone will get back to you".

Today, 12/21/24, after almost two months of trying to resolve this and speak with a HUMAN - I doubt that anyone - 'will contact me soon / "get back to me"' - there cares. So, I'm now posting any & everywhere I can.

SEWMS