TruConnect
TruConnect Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TruConnect has 2.0 star rating based on 300 customer reviews. Consumers are mostly dissatisfied.
26% of users would likely recommend TruConnect to a friend or colleague.
- Rating Distribution
Pros: Free, Works good at first, It would be free.
Cons: Customer service, None at this time, Do not send the device they promised.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TruConnect has 2.0 star rating based on 300 customer reviews. Consumers are mostly dissatisfied.
26% of users would likely recommend TruConnect to a friend or colleague.
- Rating Distribution
Pros: Free, Works good at first, It would be free.
Cons: Customer service, None at this time, Do not send the device they promised.57% of users think that TruConnect should improve its Customer Service.
50% of users say that they won't use TruConnect in the future for similar services or products.Recent recommendations regarding this business are as follows: "Stay away !", "No way", "True connect is always recommend by me.", "No Way", "My phone actually started working immediately almost. But I do still have a problem for about 10 minutes in the morning it still tells me I have no phone service. Fidget with it enough and then I have service again".
Most users ask TruConnect for the delivery of goods as a solution to their issues.
Consumers are not pleased with Reliability and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top TruConnect Reviews
"My phone not working at all"
I can do anything with my phone, but if I try to text or call, it doesn't give the right number or letters. The only thing I can give you is my email address...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Queens, New York
HORRIC SERVICE AND CUSTOMER SERVICE
If I can put 0 stars I would . This is above and beyond by far the worst phone company that I have ever dealt with in my lifetime.
I had an issue where they disconnected my phone. Then when I call them back last time speaking to a supervisor name Sharon they tell me that they are unable to reconnect my phone. She was also unable to properly articulate any answers to any of the questions that I asked her, including what time they even closed she sounded like if she didnt, she couldnt communicate and speak. She sounded like if she hadnt even finished first grade as she could not even calculate what time her company closed and it was just absolutely a horrible experience and I was very very patient all throughout.
I was told by Truconnect that I have to transfer my service to another company or I actually have to pay them a certain sum of money to reconnect it, which is basically robbery. I ultimately opted to transfer out my number anyways because I did not want to continue to deal with their poor communication inconsistent information and lies being told as well as long hold times that were over 20 to 30 minutes at a time as well as lack of eagerness to assist a customer in the first place, especially one with an issue to no fault of mine. They even told me that I needed to call them every other day to try to get my issue resolved because there was no guarantee that they would be able to resolve it in one interaction with no phone or service. I was told to do this with no phone and no service and repeatedly told to do this by supervisors that it was actually escalated to.
Ultimately told that my number was disconnected and lost forever when I repeatedly attempted to transfer the number out . It was like they wanted to hold my number hostage leaving me no option but just to charge me money to actually keep it .To anyone that does not value their time , is able to be without a phone for extended periods of time that they were supposed to have connected in the first place, as well as risking having your phone just disconnected without any type of notice or any type of resolution to fixing the problem , literally having my phone disconnected every two days when I would call to attempt the transfer out of my service without any proper explanation, not wanting to speak to a supervisor or a competent agent for proper guidance , wants to be kept in constant limbo about the situation have it escalated and no follow up regardless of whether or not the previous agent said that they notated and documented your account, and also provided you with a ticket number, then go right ahead and sign up with Truconnect who should actually change the name to LiesConnect , for those of us who actually would prefer to have immaculate customer service, seamless transaction no inadvertent interruptions and provided with consistent information, I definitely recommend that you avoid this company like if its the plague or like if its Covid, because if not, you will sorely regret signing up with TruConnect. Go to Safelink or straight talk wireless the hold times are almost nonexistent. An agent typically picks up within seconds.
Theyre very adamant about helping the customers and go above and beyond, theyll stay on the phone with you as long as they need to get it resolved and come up with alternate solutions if needed, and they do an awesome job at keeping you informed about the process throughout. Avoid Truconnect its been a month long disaster for me so far who knows how long it would be for You.
User's recommendation: Stay away !
Greensburg, Indiana
Need to talk to a person
Need a Sim card for my iPhone. Filled out an application also. If you could, you call me at this number.1(81*)-***-****?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Victorville, California
Stakker
I just learned how to read event log I have a stalker I need to report it to federal trade commission idenity theft hiw do I do I file a police report
- Free
- Easy hacked by app and staljers
Preferred solution: The other person to go to jail for using my welfare and the person that signed me up for the service I heard other sell information. I turned in a report to food stamp welfare 17 people arrested for fraud
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Cloud, Minnesota
Paid FOR DATA $20 last month never got it
So I paid$20 for data on the 19th and never got it so I've been calling them non stop every hour for the past month straight and they won't help me with this issue they keep hanging up on me and laugh at me take my info like my pin#: credit card # and hang up every time I haven't been able to use this phone for month and half CALLED THE GOVERNMENT no help I need Data now I had to cancel my social security disability hearing twice cause I have no data I have court hearing today at 9 am waiting for this for 4 YEAR'S I need help these people are horrible oh and they have ALSO shut off my phone twice on me they're scammer I need help now PLEASE!!!
User's recommendation: No way
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
I purchased a defective tablet, sent it back with a tracking number, and asked for a refund, but I never received it. So, I filed a dispute with my bank institution.
Preferred solution: Full refund
User's recommendation: Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My phone not working at all
I can do anything with my phone, but if I try to text or call, it doesn't give the right number or letters. The only thing I can give you is my email address and the number to the phone.
I don't have a contract number. Can you give me my account number, please?
Preferred solution: I would like a replacement phone or get another one that I would buy from Truconnect. I want to keep the number, is that possible?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Cloud, Minnesota
P because these guys are horrible they shut my phone off they won't give me data I paid for data I've been calling the customer service line for a month and a half and I can't get data
True connect is horrible having trouble with this phone they won't give me data I paid for data I have had my phone shut off they hang up on me every time I call there play simply won't help me I've been calling them for a month I paid for data and I have a social security disability hearing on Monday and I have no data no internet and they simply won't help me I've had to cancel my court date three times already I'm done with this crap and the other cell phone company that had MetroPCS they have ruined my life the guy at the store had me arrested put in jail lost my license lost my car it's been horrible and I had tCP discount on that phone too
User's recommendation: No Way
Nashville, Tennessee
No one can answer questions. They talk over you. Can't speak English
Not happy already answered. Did not answer my questions.
Can not speak clear English. He talked over me instead of listening to my problem
Charlotte, North Carolina
Very polite.
I appreciate this company very much. I am going threw disability I lost my 2 sons in a 3 year period.
2020-****.
I cannot wok and I am on the snap program. Thank the Lord that my phone company keeps me in my unlimited talk and 6 gbts of data.thank you very much.
User's recommendation: True connect is always recommend by me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Avon Park, Florida
Change my number
It went good don't have all them spam calls anymore so my day is going a lot better I'm not getting a hundred calls a day
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Activate cell
Some one o getting on my cell and shutting it down after 5pm and I have to restart phone over and over
Los Angeles, California
Service
He didnt want to help me with the application even though Im disabled and I dont have a phone and he told me that I had to do it online and it would take up to two-3 days and I cant wait that long because I dont have a phone now but he doesnt care about that
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Victorville, California
This company is horrible!
This is the second worst free phone company I've ever dealt with. I've been disconnected from them without my permission three or four times.
They won't tell me how I keep getting disconnected. By disconnected, I mean dropped by their company. Which means I have no cell phone data. They won't tell me why I keep getting disconnected and they didn't send an email saying I was disconnected.
They said I've been transferred to another company, but I did not give my permission for that either. When I asked which company I was transferred to, they did not answer. They tried saying that I've been hacked, but that makes no sense. A hacker would not transfer me to another company-that makes no sense.
I reapplied, and they messed that up too. I've been without a phone for 3 days now, and I'm physically disabled. I wouldn't recommend this company. The chat support agent kept saying he had spent too much time with me, that he needs to go help other customers.
He was more concerned with getting out of chat than helping me. He kept asking me if I had any more questions and each time I would ask him a question he wouldn't answer it. I ended up repeating myself at least four or five times, if not more, the same question that never got answered. The support agents, in my opinion, use psychological tactics in chat, to avoid answering questions by turning everything around onto you.
They don't answer your questions and then when you throw a fit about it, they say that you're to blame because you're mistreating them. The thing is, they're setting you up for failure by doing this.
It's how they avoid answering questions. Not only that, I think chat support is from another country.
- Most everything about this company
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
I need to talk to somebody about getting numbers please call
I needed to talk to somebody I got a new phone from you but I didn’t get no paperwork or manual on it
I just need to talk to someone you cant be service I get a Sim card in the mail thats all I get I dont get no numbers no nothing I need information on the car on the phone I should say on the Sim card thats all I ever get I dont get no information about anything I need numbers so I can activate my account and everything but I dont get nothing you got my number 267-590-**** get a chance can I at least have a phone call and explain whats going on
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
I Defiantly know why my free smart ph was a Samsung Reject (cloud C7)
I had a great sales rep com to my door he told me these were reject phones for the lifeline program and I needed this now as I am disabled and trying to find a new career. I have never spent alot on a phone last phone purchased was Moto G Pure, and I should have put sim in it but my screen is cracked.
STRATUS CLOUD C7 WAS GLITCHTY & NOT MANY SETTINGS AND FEATURES WORKED... AFTER A COUPLE WEEKS CORRUPTED ON ME ON A SATURDAY NIGHT!! NO CUST SERV ON SUNDAY!!
TRYING TO GET JOB SERVICES ETC!!! i NEVER EVEN SAW CHAT FEATURE.
BTW while typing I took 1 more look for chat and ran across my answere...can you put sim in another phone and it still work the answere is yes if the contacts are saved on sim u r good to go the sim is already active (the phone needs to be unlocked though)
- I had nice rep come to my door very conviieniet & perfect timing
- Cheap toy phone in my case
Preferred solution: Customer Service 7 days a week or goverment to release them from the lifeline program
User's recommendation: Make sure u Have Your OWN RELIABLE PHONE get SIM only
Walterboro, South Carolina
No service???
Phone was telling me "no connection" when app said service active.*****"''::!!122234****315877****555
User's recommendation: My phone actually started working immediately almost. But I do still have a problem for about 10 minutes in the morning it still tells me I have no phone service. Fidget with it enough and then I have service again
Companies Similar to TruConnect
Assurance Wireless
“I was using Assurance Wireless. I had topped up $35. They shut my service off a few days after I had...“
Q Link Wireless
“Medically disabled and phone is required. Qlink turned the phone off on Monday, saying I need to buy...“
Safelink Wireless
“I called SafeLink to switch my service from a Motorola G Play to an iPhone 13. They told me I must first...“
enTouch Wireless
“Better phones, stronger signal strength, unlimited data needed, us customer service, need better...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I went through the same thing.i woke up Saturday and my phone had been disconnected. I called truconnect the horrible man I talked to was completely rude.i told him my phone was disconnected.
He said they disconnected it because I signed up for service from another company so and if I wanted my service back on I had to re apply.i never signed up for any service and I told me I didn't and he told me I was lieng and my service is no longer connected and told me it was my fault I shouldn't have signed up for another company.i never signed up for any service,I was happy with my service at this point never had a problem. The way they treat you and talk is horrible.