TruConnect Reviews

1. Makes too many mistakes

2.

Only interested in making money off the customers, not resolving issues

3. Shuts down service for no good reason, for multiple days or more, so is very unreliable

4. Refuses to escalate or stalls customers from speaking to supervisors because their personal brand is more important than helping the customer and company paying them to assist it's customers which is very selfish, unprofessional, customer unfriendly and maybe AI replaceable for the bad reps

5. Reps are scripted to upsell you devices and top-ups even if you just complained about the company, which is ridiculous

6.

Survey after the call frequently malfunctions, and I believe could be rigged to report only the positive responses. Pissed Consumer has 238 raters who give Truconnect 1.9 out of 5.0 which is awful. Companies might not stay in business with that kind of trash numbers

7. Customer service is generally poor as noted in Pissed Consumer reviews which you should definitely read.

Many reps do not understand or speak English well. Some are just rude. dumb, arrogant, incompetent or some combination of these poor qualities. A few generally care and are good but very low percentage

8.

Company cannot accurately tell you how much data you have left in the app, requiring a call with wait time for a customer rep. The automated system should be able to tell you but they make you wait for a live rep so he or she can try to upsell you, an incredibly bad and dumb policy

9. No phone number listed on the company website for corporate office to file complaints directly with them (but you can get it elsewhere online with a search)

10. No partial refund policy even if they admit it was their mistake, and full refund is difficult or beyond (if paid with credit card, you could and should dispute the charge via the bank.

I got refunded this way

I hope corporate management and interested parties read this so Truconnect can be held accountable and get a clue. I recommend you as a customer or potential one disconnect from Truconnect, or not connect at all and keep looking if not a current customer.

Much better choices are out there. Truconnect could and should be better, but just is not, cannot be trusted, and often ends up being a colossal waste of time and money.

My data gets refreshed every month on a selected date, let's say the 20th. By the 10th, I ran out of data and bought more gigs.

I was told these additional gigs last for 30 days, until the 10th of the next month. But I was told by another front-line phone rep later on that these 10 gigs ran out on the 26th, only 10 days later. I then got a supervisor who told me the information I was given is not true; I have 5 gigs left, not zero. The supervisor will now speak to the rep from India and correct him.

Other front-line reps have also told me (and probably many others) this same inaccurate, false information about purchased gig remainders no longer being available when your monthly plan gigs are refreshed, which makes it seem like Truconnect wants the customer to buy more gigabytes when they are not needed, thus cheating and robbing the customer.


The automated system is also a colossal failure that repeats itself and does not let the customer proceed, even if the customer wants to buy more data. Truconnect needs to be much better and not lie to and cheat its own customers.

After coming out from BioLife plasma donation at 1346 W Foothill Blvd, Rialto, CA 92376, I went to a Food 4 Less in the same strip center, a couple of businesses toward the right from my destination at BioLife Plasma, and someone from True Connect asked if I wanted to see if I qualified for a tablet. I was a bit hesitant due to the fact that I am already enrolled with a carrier, Airtalk Wireless. He was persistent about it, so I gave him my medical card and my ID to see if I qualify for a tablet. I told him he could check if I qualify, but I don't want it to affect my current carrier, Airtalk Wireless, so he put my information on his phone. I came to the conclusion he said that I qualified. He told me he got me 85% off and I would only have to pay $50 for the tablet. Although his persistence, I declined the offer. The next day, which is today, April 20, 2025, which is a Saturday, I received a text from my current carrier saying, and I quote, 'We noticed that your Lifeline benefits are being transferred. Since you left before 180 days of service, your device agreement applies. You may be charged for the device or must return it.' By the meaning of this, the free Airtalk Wireless phone I got is resulting in penalties such as potential fees or returning it due to them thinking I transferred my Lifeline. In other words, Airtalk Wireless thinks I transferred carriers to join True Connect.

To give a better explanation of why I am writing two True Connect complaints, it is to acknowledge and inform that I was not aware of what the True Connect phone providers did with the use of my information, nor did I give permission to switch carriers to True Connect. On the other hand, because of his persistence, I provided my ID, medical information, and the last four of my social. I am not aware of the steps and what a phone provider or carrier does and forms filled out to gain information on whether I qualify or not, nor do I work for a carrier company. In conclusion, I am unaware of procedures and regulations, nor was I in visual view to see what information steps or forms were filled out to check if one may qualify for services. May I also remind True Connect that I did not consent or agree to any offers? The point of this argument that I provided is to be acknowledged and aware of what was done for the process of qualifications for carrier services on electronic devices. Need I also mention I was not given an electronic device, nor did I receive services? The whole point of the True Connect carrier's phone provider persistence was to check if I qualified.

In other words, as I provided in this text toward the beginning, it was to see if I qualified and the information I was given from him was, 'Yes, sir, I do see here that you qualify for services,' he said. One informed that all I would have to pay is $50 for the carrier services on the electronic tablet. After denying paying and accepting service multiple times, I said farewell and thanks for the offer, but I would have to decline. Afterwards, I left approximately after Saturday. As of today, which is Sunday, Airtalk Wireless contacts me due to reasons and information never seen that I was transferring carriers from Airtalk Wireless to True Connect. My name is Marcos Martinez, and I would like to kindly be informed and acknowledged of why I was transferred to True Connect. From what I'm aware of, the True Connect phone provider suggested to see if I qualified. From what I was aware of, my information was provided to receive information on qualifications. All I ask is for information on the possibilities of my Lifeline service being transferred to another carrier and why my current Lifeline services with the carrier Airtalk Wireless were transferred to another carrier. The results of this situation left me with a deactivated account.

true connect turn on a phone that was open ,I have a phone that was the sipulation from myself my phone only period . made a email in my name .

unknow , there was a verizon wifi there was fraudulent activity on the phone.

i was didnt want service if i couldnt get a sim card to access service. pERIOD THIS MANAGE IS A FRAUD I TOLD HIM SO

The phone reps and automated system cannot even tell you how many total gigs you have left, so if you have an emergency, you might run out of data and not know it. Their app is inaccurate.

They try to upsell you a device or top-ups whether you need them or not, want to hear about them or not (ridiculously scripted). The automated system should be able to tell you the account balance, but instead, when you press the number 1 prompt as instructed, you have to wait for a live rep who then has to reverify you and then cannot tell you your balance (a supervisor is also not able to do this).

The survey is another clown show. The first question is whether your issue has been resolved.

If you press 2 for no, there is silence, you cannot proceed; then it repeats itself constantly with the same results.

You therefore cannot give the rep a good score if deserved, bad situation for the employees. And this is a tech/telecom company?!