Contact TruConnect Customer Service
TruConnect Phone Numbers and Emails
Toll-Free Number:
-
(800) 430-0443
Customer Service:
-
(214) 495-4723Inquiries Regarding Subpoenas, Search Warrants, and Court Orders
-
(702) 683-6712
-
+323 776 9880
TruConnect Emails:
TruConnect Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
TruConnect Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call TruConnect is 8004300443. 98% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 62% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as TruConnect may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
TruConnect Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call TruConnect is 8004300443. 98% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 62% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as TruConnect may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
People call TruConnect mainly because of product/ service, activation/ cancellation and staff.
22% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact TruConnect is customercare@truconnect.com. 45% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
TruConnect Website:
TruConnect Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Saturday: 5:00am - 9:00pm (PST)
Mailing Address:
Attn: Customer Service
10440 N. Central Expressway, Suite 700,
Dallas, TX 75231
Fax:
How Good is TruConnect's Customer Service?
Summary of TruConnect Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call TruConnect?
Product/ Service Question:
- “Phone won't work”
- “Fake scam customer service for TrueConnect and have all my personal information I want to lost so who do I need to get in contact with these b****** going”
- “Disconnected”
Staff Question:
- “No service on phone”
- “I want to stop service someone took my phone”
- “Serviceoff”
Activation/ Cancellation Question:
- “Cancel phone”
- “Activation”
- “Cancel phone because it was stolen.”
Request for Information Question:
- “My mom has had this phone for at least 5 years and it's starting to break down want to know if she can get an updated phone”
- “I have a try Conner sim can I start phone service”
- “Talk to a representative”
Account Question:
- “Locked sim”
- “Unlock my sim card”
- “I need a puk code”
Cards Question:
- “Slim card not working”
- “Need new sim card”
- “It want card info n I don't have a card it is supposed to be free”
Return/ Replace Question:
- “Phone was stolen need a replacement”
- “Phone Device replacement”
- “Replace phone”
Shipping and Delivery Question:
- “I didn't receive my things in the mail but they it came I didn't receive anything do the mail deliver or ups?”
- “The reason for me calling I haven't had my phone on for like 4 months I haven't received the SIM card yet”
- “Did not receive my SIM card in the mail”
Payments and Charges Question:
- “I want to pay my bill”
- “I just paid for Gm took the money but nothing on ther”
- “My phone won't charge. It's about to die as I type. I would love to speak to a human”
Website/ Application Question:
- “My name is Paula Walker, and I'm trying to fill out an application to be a true agent and I'm having problems with the web alias”
- “Application problem”
- “I filled out an application 10 times and it's not working please help me”
Refund Question:
- “Refund”
- “My refund”
- “I want my money back”
Employment Question:
- “Pay roll I never got a paycheck for my work”
- “Want a job with TruConnect”
Other Question:
- “Phone was stolen”
- “Need a new phone”
- “Phone got stolen”
Compare TruConnect Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.