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Contact TruConnect Customer Service

TruConnect Phone Numbers and Emails

Toll-Free Number:

  • (800) 430-0443
Call customer service
Send Message

Customer Service:

  • (214) 495-4723
    Inquiries Regarding Subpoenas, Search Warrants, and Court Orders
  • (702) 683-6712
  • +323 776 9880

Emergency/ Hotline:

  • (888) 757-3559

Media:

  • (323) 310-5283
    Opt-in to Marketing Emails

TruConnect Emails:

Customer Service
Legal
Inquiries Regarding Subpoenas, Search Warrants, and Court Orders
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More phone numbers and emails Less phone numbers and emails

How to Contact TruConnect?

Most Popular Number:

(800) 430-0443
Total calls: 5 842 Issues resolved: 192 Last call: Feb 11, 2025
author avatar
PissedConsumer Reporter

TruConnect customer service offers a range of contact numbers to ensure customers get assistance quickly. For general customer service inquiries and concerns, you can contact TruConnect phone number at 1-800-430-0443. While the helpful representatives are always ready to assist you, it's best to call them during their business hours. You can call this TruConnect number anytime between 5:00 AM and 9:00 PM PST, Monday through Saturday. This TruConnect phone number is designed to cater to different aspects of your needs and requirements and ensure that you receive the proper support instantly.

The live chat feature is one of options among the other modes to contact TruConnect customer service. To contact the TruConnect customer service chat team, head to the official website and scroll down to 'Customer Care' at the bottom. You will be directed to a new page on the TruConnect website, where you can see the icon labeled 'Chat With an Expert.' Following this, you must input your full name, email address, phone number, subject of your concerns and case category. Then click the "start chatting" option to initiate the conversation with this TruConnect customer service 24-hour feature.

You can contact TruConnect customer service via their official website. Open the official website, scroll down to the bottom of the home page and click on the 'Customer Care' option. You will find the 'Contact Customer Support Form', which you must fill out by inputting your contact details and describing your troubles. After you complete the form with all the mandatory information and submit it, a TruConnect customer service team will get back to you as soon as possible. In addition, the page also features some Frequently Asked Questions where you can find answers to the common queries so that you can instantly assist yourself.

While TruConnect phone number is available to help you during specified business hours, there are other ways to get help anytime. For instance, you can initiate the chat feature and get the solution to your problems. You also have the option to submit a query by submitting the 'Contact Customer Support Form'. Although TruConnect customer service via telephone is available only between 5:00 AM and 9:00 PM PST, Monday through Saturday, the time frame is enough for the team to help out any customers who need instant assistance. So, depending on the nature of your query, you can contact TruConnect customer service.

TruConnect Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • TruConnect Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    91% phone 9% email
  • The best phone number to call TruConnect is 8004300443. 98% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 62% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as TruConnect may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.

View full overview ›
PissedConsumer Club

Contact Information

TruConnect Website:

TruConnect Help Center:

Corporate Office Address:

TruConnect Communications, Inc.
1149 S. Hill St. H-400
Los Angeles, California 90015
United States

Other Info (opening hours):

Hours:

Monday - Saturday: 5:00am - 9:00pm (PST)


Mailing Address:

Attn: Customer Service

10440 N. Central Expressway, Suite 700,

Dallas, TX 75231

More contact details

Fax:

+1-214-492-4795

TruConnect Customer Service Reviews

1.8 / 5
Poor
Kayler Qfl
No phone for me

My phone will not charge at all. I need a phone.

I tried calling and all only could get was automated person. I then tried live chat to be told no one was on line. They were offline. I then found another phone number and it dialed me back to the other phone number I had called before.

No one can call me. My grandson lives with me and I need to have a phone in case of an emergency. I have all my information on it. I also use Teladoc once a week to talk to my doctor.

I sure hope you can help me out. Thank you

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Lenox Zcy
I am unable to activate the Sim card you sent to me in the mail

Not happy I have no service and really need a phone at all times I am disabled and get calls daily from Dr's caregivers etc.. so I cannot be without a phone

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Tynlee Qtu
Not faithful to what they say I should have a phone service but I don't
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I feel cheated I feel like this company has sold me a bill of goods did not keep your word untrustworthy this is horrible why can't I get my phone service turned on the SIM card is in the phone is charged up I think I even paid for the SIM card what can this company do better answer the damn phones at least allow phone to be able to call the 1-800 number for customer service even if phone service is not available at the time we should be able to contact customer service

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Deneen F Uvf
Help with voicemail

I need help with voicemail please customer service why do I have this phone if not working with voicemail answering service do better

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How Good is TruConnect's Customer Service?

Mandy M Owk
Mandy M Owk
Feels Disappointed | Dec 24, 2024

My phone was shut off less than a week after I got it for no reason

Read full quote
Alyn Qfh
Alyn Qfh
Feels Disappointed | Dec 07, 2024

Not good my service was disconnected and I don't know why

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Mayur Cvt
Mayur Cvt
Feels Disappointed | Oct 18, 2024

I needed to talk to somebody I got a new phone from you but I didn’t get no paperwork or manual on it

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Surie Nql
Surie Nql
Feels Disappointed | Sep 12, 2024

Very difficult to hear and understand them

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Burrel Lnu
Burrel Lnu
Feels Disappointed | Aug 08, 2024

Bait and switch!

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Nikeisha Bqs
Nikeisha Bqs
Feels Disappointed | Jul 14, 2024

What a joke. I seriously cringe every time I have to contact them. Takes forever to get to speak with a real person. When you’re finally connected, they’re are very short and vague in response. It’s seems as if they could care less about questions one may have. I was just gifted an Apple Watch SE 2 gen and called to see how I could include it in my existing plan. “We don’t do that here” was the response. *** I’m not sure what they do there except for busting your balls

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Summary of TruConnect Customer Service Calls

6K TOTAL
CALLS
04:16 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call TruConnect?

Product/ Service Question:

  • “Phone won't work”
  • “Fake scam customer service for TrueConnect and have all my personal information I want to lost so who do I need to get in contact with these b****** going”
  • “Disconnected”

Staff Question:

  • “No service on phone”
  • “I want to stop service someone took my phone”
  • “Serviceoff”

Activation/ Cancellation Question:

  • “Cancel phone”
  • “Activation”
  • “Cancel phone because it was stolen.”

Request for Information Question:

  • “My mom has had this phone for at least 5 years and it's starting to break down want to know if she can get an updated phone”
  • “I have a try Conner sim can I start phone service”
  • “Talk to a representative”

Account Question:

  • “Locked sim”
  • “Unlock my sim card”
  • “I need a puk code”

Cards Question:

  • “Slim card not working”
  • “Need new sim card”
  • “It want card info n I don't have a card it is supposed to be free”

Return/ Replace Question:

  • “Phone was stolen need a replacement”
  • “Phone Device replacement”
  • “Replace phone”

Shipping and Delivery Question:

  • “I didn't receive my things in the mail but they it came I didn't receive anything do the mail deliver or ups?”
  • “The reason for me calling I haven't had my phone on for like 4 months I haven't received the SIM card yet”
  • “Did not receive my SIM card in the mail”

Payments and Charges Question:

  • “I want to pay my bill”
  • “I just paid for Gm took the money but nothing on ther”
  • “My phone won't charge. It's about to die as I type. I would love to speak to a human”

Website/ Application Question:

  • “My name is Paula Walker, and I'm trying to fill out an application to be a true agent and I'm having problems with the web alias”
  • “Application problem”
  • “I filled out an application 10 times and it's not working please help me”

Refund Question:

  • “Refund”
  • “My refund”
  • “I want my money back”

Employment Question:

  • “Pay roll I never got a paycheck for my work”
  • “Want a job with TruConnect”

Other Question:

  • “Phone was stolen”
  • “Need a new phone”
  • “Phone got stolen”

Compare TruConnect Customer Service To

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