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Contact TruConnect Customer Service

How to Reach a Person at TruConnect

Verified Contact Information

Toll-Free Number:

  • 1-800-430-0443
Call Now
Send Message

Customer Service:

  • 1-214-495-4723
    Inquiries Regarding Subpoenas, Search Warrants, and Court Orders
  • 1-702-683-6712
  • +323 776 9880

Emergency/ Hotline:

  • 1-888-757-3559

Media:

  • 1-323-310-5283
    Opt-in to Marketing Emails

Customer Service:

complaints@truconnect.com
customercare@truconnect.com
support@truconnect.com

Legal:

subpoenarequests@truconnect.com
Inquiries Regarding Subpoenas, Search Warrants, and Court Orders
regulatory@truconnect.com

TruConnect Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular TruConnect Phone Number
1 (800) 430-0443
Average Hold Time
00:01:52
Average Calls duration
5 minutes
Most Popular TruConnect Email Address
customercare@truconnect.com
TruConnect Live Agent Availability
20% of callers successfully reach a real person
Issue Resolution Rate
Low (14% reported full resolution)
View full overview

How to Contact TruConnect?

TruConnect customer service offers a range of contact numbers to ensure customers get assistance quickly. For general customer service inquiries and concerns, you can contact TruConnect phone number at 1-800-430-0443. While the helpful representatives are always ready to assist you, it's best to call them during their business hours. You can call this TruConnect number anytime between 5:00 AM and 9:00 PM PST, Monday through Saturday. This TruConnect phone number is designed to cater to different aspects of your needs and requirements and ensure that you receive the proper support instantly.

The live chat feature is one of options among the other modes to contact TruConnect customer service. To contact the TruConnect customer service chat team, head to the official website and scroll down to 'Customer Care' at the bottom. You will be directed to a new page on the TruConnect website, where you can see the icon labeled 'Chat With an Expert.' Following this, you must input your full name, email address, phone number, subject of your concerns and case category. Then click the "start chatting" option to initiate the conversation with this TruConnect customer service 24-hour feature.

You can contact TruConnect customer service via their official website. Open the official website, scroll down to the bottom of the home page and click on the 'Customer Care' option. You will find the 'Contact Customer Support Form', which you must fill out by inputting your contact details and describing your troubles. After you complete the form with all the mandatory information and submit it, a TruConnect customer service team will get back to you as soon as possible. In addition, the page also features some Frequently Asked Questions where you can find answers to the common queries so that you can instantly assist yourself.

While TruConnect phone number is available to help you during specified business hours, there are other ways to get help anytime. For instance, you can initiate the chat feature and get the solution to your problems. You also have the option to submit a query by submitting the 'Contact Customer Support Form'. Although TruConnect customer service via telephone is available only between 5:00 AM and 9:00 PM PST, Monday through Saturday, the time frame is enough for the team to help out any customers who need instant assistance. So, depending on the nature of your query, you can contact TruConnect customer service.

PissedConsumer Club

Contact Information

TruConnect Website:

TruConnect Help Center:

Corporate Office Address:

TruConnect Communications, Inc.
1149 S. Hill St. H-400
Los Angeles, California 90015
United States

Other Info (opening hours):

Hours:

Monday - Saturday: 5:00am - 9:00pm (PST)


Mailing Address:

Attn: Customer Service

10440 N. Central Expressway, Suite 700,

Dallas, TX 75231

More contact details

Fax:

+1-214-492-4795

How Customers Rate TruConnect Support?

3.5 / 5
Needs improvement

Based on 6.3K calls to TruConnect customer support through PissedConsumer.com and 26 survey responses.

Total Calls
6.3K
Avg Call Duration
04:36
Issues Resolved
14%

Why Customers Call TruConnect?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 30%
  • Product/ Service 19%
  • Staff 9%
  • Activation/ Cancellation 9%
  • Request for Information 8%
  • Account 8%
  • Cards 6%
  • Return/ Replace 5%
  • Shipping and Delivery 3%
  • Phone & Devices 1%
  • Payments and Charges <1%
  • Website/ Application <1%
  • Refund <1%
  • Questions About an Order <1%
  • Employment <1%
  • Streaming Services <1%
  • Payments & Transfers <1%
  • Fraud & Security Issues <1%

Customer Inquiries & Issues

30%
  • "Notergo servicio"
  • "I can't call or receive my phone I won't do it I just got a new sim"
  • "Stolen phone"

Product/ Service

19%
  • "Trying to disconnect 539430****"
  • "Phone was disconnected"
  • "my phone was disconnected need it reconnected please"

Staff

9%
  • "Phone has no service"
  • "Get service"
  • "Don't have any service"

Activation/ Cancellation

9%
  • "Activate sim"
  • "Need to cancel last phone"
  • "Renew my service"

Request for Information

8%
  • "I need to talk to a customer service representative"
  • "Need help activating my sim cardl"
  • "Did not request your phone service"

Account

8%
  • "Need my voice mail password"
  • "Account"
  • "Close account"

Cards

6%
  • "Someone got my card"
  • "SIM card ain't working"
  • "Lost SIM card code"

Return/ Replace

5%
  • "Return a tablet"
  • "I received my replacement SIM card to place in my new phone.And downloaded the app, but it does not accept my phone number or my email address.And I can't go any further.I need help"
  • "I wanna kno why they are change changing my phone providerwhy"

Shipping and Delivery

3%
  • "34 attempts never received my sim card in my me"
  • "I never received my chip in the mail it's been almost 2 months"
  • "Where Is My SIM Kit?"

Phone & Devices

1%
  • "Lost phone"
  • "New phone"
  • "Voicemail"

Payments and Charges

<1%
  • "Fraud + Scam from your associates"
  • "Paid bill phone not on"
  • "I want to pay my bill"

Website/ Application

<1%
  • "Because that app is not letting me add data"
  • "Seeing if my application have been approved"
  • "My name is Paula Walker, and I'm trying to fill out an application to be a true agent and I'm having problems with the web alias"

Refund

<1%
  • "Want refund"
  • "Refund"
  • "My refund"

Questions About an Order

<1%
  • "My order"

Employment

<1%
  • "Pay roll I never got a paycheck for my work"
  • "Want a job with TruConnect"

Streaming Services

<1%
  • "Free phone and setvice"

Payments & Transfers

<1%
  • "Money transfer"

Fraud & Security Issues

<1%
  • "Stolen"

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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