Contact TruConnect Customer Service
TruConnect Phone Numbers and Emails
Toll-Free Number:
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(800) 430-0443
Customer Service:
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(214) 495-4723Inquiries Regarding Subpoenas, Search Warrants, and Court Orders
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(702) 683-6712
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+323 776 9880
TruConnect Emails:
TruConnect Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
TruConnect Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call TruConnect is 8004300443. 98% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 64% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as TruConnect may ask you for the following information to identify you as a customer: first and last name, phone number or address.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
TruConnect Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call TruConnect is 8004300443. 98% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 64% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as TruConnect may ask you for the following information to identify you as a customer: first and last name, phone number or address.
People call TruConnect mainly because of product/ service, staff and activation/ cancellation.
22% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact TruConnect is complaints@truconnect.com. 45% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
TruConnect Website:
TruConnect Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Saturday: 5:00am - 9:00pm (PST)
Mailing Address:
Attn: Customer Service
10440 N. Central Expressway, Suite 700,
Dallas, TX 75231
Fax:
TruConnect Customer Service Reviews
I ATTEMPTED to give my opinion concerning your Customer Service, I was Unavailable to enter my comment. To my immediate problem.
I received a new phone within the past week, initially it worked fine, as of 3 days ago I've lost service to my phone 313-449-****. I haven't been able to contact a REAL service representative to resolve this problem, and I NEED the phone for work purposes. I estimate I've lost $300-$500 in the past 3 days.
I'd like to receive a return call at 313-727-**** between 2-6pm eastern time zone. Thank you, Pissed off Customer
Show quoted text
How Good is TruConnect's Customer Service?
Summary of TruConnect Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call TruConnect?
Product/ Service Question:
- “Disconnected again”
- “Phone is broke, need a new one”
- “My phone not working”
Staff Question:
- “New service”
- “Reestablish phone service”
- “I want my service back on”
Activation/ Cancellation Question:
- “Activate my SIM card”
- “Cancel subscription”
- “Cancel phone”
Request for Information Question:
- “Lost phone and Need advice”
- “To find out what device I just bought”
- “Need to ask 1 question”
Cards Question:
- “Sim card”
- “Sim card want active”
- “I revive the sim card,but after I put to the old phone no sevice”
Return/ Replace Question:
- “Lost my phone need a replacement”
- “I need to be able to replace my Sim ship along with my new address”
- “In need of replacement phone”
Account Question:
- “My phone has been hacked and cloaned”
- “I forgot my pin number to my pin number to try connect”
- “My account was lock I can't get internet and WiFi”
Shipping and Delivery Question:
- “I didn't receive my SIM card”
- “I didn't receive my minutes this month”
- “My phone was shipped to wrong address”
Payments and Charges Question:
- “Took my money but I didn't get my data”
- “My phone not stay charge”
- “To report a fraud”
Website/ Application Question:
- “Application problem”
- “I filled out an application 10 times and it's not working please help me”
- “Application”
Refund Question:
- “My refund”
- “I want my money back”
Employment Question:
- “Pay roll I never got a paycheck for my work”
- “Want a job with TruConnect”
Other Question:
- “Can answer phone and can't call out”
- “Get a new phone I got approve”
- “My voicemail pin was changed”
Compare TruConnect To
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