TruConnect
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad services: phones, voicemail, everything
Purchased a replacement phone. It's 4G, not 5G.
Barely worked from day 1. Charger or port damage, OMG!
- Lifeline services
- Customer support hard to get ahold of
- Time and number of voicemai callers
- Terrible phones
Preferred solution: Full refund
User's recommendation: Do not sign up with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My service is not working, AGAIN!!!!!
I've been trying and waiting to get this phone unlocked and get my service up and running. And yesterday, I finally got it all working and I was good.
My phone is my job. But this morning I wake up to my service off!!! I've been dealing with this b.s too long, and am VERY upset and disappointed in your service and hope that you guys can fix this issue so I can get back to working and keep in contact with all my doctors!!
Thank you & God bless. Mandy Chappell
- Service shuts off
Preferred solution: My service back up and running, with no more interruptions on my unlimited talk, text & data! Thanks
User's recommendation: Make sure u get a account number and name of person you speak with & monitor the way your service runs!!! Not happy!!!
Los Angeles, California
Change my number
Need my number changed because I got people hustling me and getting to the point now that it's getting very irritating and very I feel like if I could strengthen and make him stop it would be great
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bad Homburg Vor Der Hohe, Hesse
I’m trying to disconnect my Service with true connect as of July 23, 2024
I do not want your service. My home phone was shut off after I got your service, so I do not want to have this True Connect any longer. Please disconnect my service as of today, July 23, 2024.
Preferred solution: Disconnected from true connect come get your phone back
User's recommendation: Do not sign up with true connectI’m
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rialto, California
Release my number
The phone shut off for no reason. I'd like to get another one, but can't until this company releases my number.
Preferred solution: Another phone
San Diego, California
I don't have phone sevice
When I try to make a call it said I have no mobile data.I Jamie Gordon would like you to explain why my service told me I would have unlimited mobile data but I have none. I can't even make a phone call to you to find out I Jamie Gordon will wait for you to text 858 (833-****) and tell me why please text 858(833-****) and explain why my service is off why .
User's recommendation: Text 858(833)****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Vidoq.corp@***.com
You have disconnected a 58-year-old multi-stroke victim from receiving any medical assistance. I do hope you reconnect my service by Tuesday, June 11th, before I end up in the hospital again.
Alan Trusty
Preferred solution: Reconnected so I can contact EMERGENCY SERVICES.
User's recommendation: Never live in a remote area ... where usps can't locate you and you are at the mercy of strangers or rather racist gang members. I have filled out paperwork and every month they have a complaint about my foodstuffs or my SSI why? Because I'm in the desert.
Murrieta, California
You turned my service off because someone applied for a phone with your service . I did not do this!!! In turn my service got turned off & now I have no phone no service. I'm screwed because of this.
Service turned off without my knowing because someone applied for another service in my name.so y'all cut me off & now I'm without service & phone
Brenham, Texas
I received a true connect phone the service is good but the phone the gave me is not it got too hot busted open and I called customer service they wanted to charge me $80 for a free phone
Make sure those cloud phones are safe so they won't harm the elderly it could cause some serious damage
User's recommendation: Do bother with cloud phones
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Bullhead City, Arizona
Purchased new phone
I purchased new phone as an alleged upgrade.The phone barely texts & calls missed daily.No exchanges
User's recommendation: Don’t use even Lifeline services with TruConnect
San Bernardino, California
My phone
I lost my phone and I want to know how to get a new phone if I can get a iPhone ok and how do I get a new phone from you guys again please help me out with this issue ok
Houston, Texas
Avoid TruConnect
The Cloud phone is slower than my very first Ericson bar phone in the 90s. Unlimited data my *** 3 days and they claimed to throttle it down but they pretty much killed my service.
I couldn't receive texts, my phone never notifies me when a call or text come in. Screen calibration sucks too.i want to smash this worthless phone!
User's recommendation: Smash this phone and run
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Phone number reactivate
I recently left TruConnect for a day, then reapplied with TruConnect yesterday. I want to keep my current phone number, (330) 701-****. It was only deactivated for 24 hours.
- Reliable
- Foreigners in customer service
Preferred solution: To keep my old truconnect phone number
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bad Homburg Vor Der Hohe, Hesse
1 and a half hours on hold waiting to be heard by customer service
In 7 to 10 days Customer service is sending me a replacement sim card to use in my unlocked smartphone instead of a replacement phone
Im an Angry consumer go with a different company if your phone breaks or gets lost/Stolen they don't replace it but at least a new sim card is free
- Fast delivery of devices
- Lifeline and acp service
- That my new phone worked for 1 day then quit reading sim card
- Fact defective devices dont get replaced
Preferred solution: A replacement phone that works since the one I received is defective and won't read sim cards
User's recommendation: Call safelink truconnect isn't the way to go
Bad Homburg Vor Der Hohe, Hesse
Can't make calls
My problem is that I can't even call you. That's my problem since the network is not available. I can't call you or customer service.
- Great company to be under the government
- Need work on customer service instead of this chat
Preferred solution: Another phone if possible please and
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