
TruConnect
Reviews and Complaints
To close my account with tru connect dob 0125**** ssn 61782**** trayshawn mcgruder ca id F349**** address 843 west 65th street apt 4 Los Angeles CA 90044
To report my phone stolen ssn 61782**** Trayshawn McGruder Dob 01/25/1995 I would like to have my account closed so I can receive a new phone from tru connect. My phone was stolen.
I need a replacement. Thank you very much.
No call back number only an email. I'm available anytime.
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Verified ReviewerChecking for voicemail please
This is Ms. Francis.
I can do better with voicemail. Please, can customer support help with my number?
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Verified ReviewerMobile network carrier deactivated needs registration restored to fast.metro-pcs.com
ACP termed 1st December 2024. Conversion necessary to maintain prepaid - this number, lest it be released.
Proceed without any action. The senator or representative, State Department, or House of Representatives in Texas regions 31 or 21, I hope, received my email correspondence. Problem: none. Suggestion: maintain implementation of the government utility program for qualifying, especially indigent, citizens.
9th December, 2024. ABP.
User's recommendation: Recommended this carrier
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Verified Reviewer |Paid FOR DATA $20 last month never got it
So I paid$20 for data on the 19th and never got it so I've been calling them non stop every hour for the past month straight and they won't help me with this issue they keep hanging up on me and laugh at me take my info like my pin#: credit card # and hang up every time I haven't been able to use this phone for month and half CALLED THE GOVERNMENT no help I need Data now I had to cancel my social security disability hearing twice cause I have no data I have court hearing today at 9 am waiting for this for 4 YEAR'S I need help these people are horrible oh and they have ALSO shut off my phone twice on me they're scammer I need help now PLEASE!!!
User's recommendation: No way
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Verified Reviewer |Help with voicemail
I need help with voicemail please customer service why do I have this phone if not working with voicemail answering service do better
I am unable to activate the Sim card you sent to me in the mail
Not happy I have no service and really need a phone at all times I am disabled and get calls daily from Dr's caregivers etc.. so I cannot be without a phone
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Verified Reviewer |Phone needs activated
I paid 30 dollars for reactivation, and it's still not activated as of December 3. The phone number is 458-877-****.
- I did love this company
- Very difficult to get ahold of someone
Preferred solution: Phone activated and new phone
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Verified Reviewer |Phone needs activated
I called truconnect on December 3 to reactivate my truconnect phone and I paid 30 dollars and its still doesnt work ! Its not been activated a
Nd very difficult to get ahold of someone to help me when calling , it makes me stay on hold forever than hangs up on me . The phone number is 458-805-**** please help

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Verified ReviewerRefund
I purchased a defective tablet, sent it back with a tracking number, and asked for a refund, but I never received it. So, I filed a dispute with my bank institution.
Preferred solution: Full refund
User's recommendation: Beware
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Verified ReviewerMy phone is not working
I don't know what to do with my phone. Y'all need to fix it, or who do I talk to, to get it turned on?
I need to get my phone turned back on.
So, how do I do it? Thank you.
Preferred solution: How do I proceed on getting the phone turned back on
User's recommendation: What recommendation do I have to get my phone fixed
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Verified ReviewerMy phone not working at all
I can do anything with my phone, but if I try to text or call, it doesn't give the right number or letters. The only thing I can give you is my email address and the number to the phone.
I don't have a contract number. Can you give me my account number, please?
Preferred solution: I would like a replacement phone or get another one that I would buy from Truconnect. I want to keep the number, is that possible?
Phone was disconnected after service was on for 3days
Nothing has happened to the phone or me wasting my time !!!???!!!,,,nothing!!!llllbullshit is my service???fffff
User's recommendation: I wouldn’t recommend this company worth *** my phone was on for 2weeks
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Verified Reviewer |P because these guys are horrible they shut my phone off they won't give me data I paid for data I've been calling the customer service line for a month and a half and I can't get data
True connect is horrible having trouble with this phone they won't give me data I paid for data I have had my phone shut off they hang up on me every time I call there play simply won't help me I've been calling them for a month I paid for data and I have a social security disability hearing on Monday and I have no data no internet and they simply won't help me I've had to cancel my court date three times already I'm done with this crap and the other cell phone company that had MetroPCS they have ruined my life the guy at the store had me arrested put in jail lost my license lost my car it's been horrible and I had tCP discount on that phone too
User's recommendation: No Way
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Verified Reviewer |Disconnect service and this phone number 951-442-****
Disconnect service and phone number 951-442-****,
I'm not qualified for California Lifeline Benefits.
User's recommendation: Don't just hand in SCIM cards, explain the whole process.
No one can answer questions. They talk over you. Can't speak English
Not happy already answered. Did not answer my questions.
Can not speak clear English. He talked over me instead of listening to my problem
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