Mohammed a Tct

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Verified Reviewer
| map-marker Hyderabad, Telangana

No one is responding to u r customer support

TruConnect - No one is responding to u r customer support
TruConnect - No one is responding to u r customer support - Image 2
I am doing my trueconnect payment.money is deduct in my bank but payment is unsuccessful,it is showing.
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Anonymous
map-marker Hodgenville, Kentucky

Phone call

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Nobody answered after waiting on hold for 45 mins 2 different times. Was suppose to get a replacement phone and they just sent a Sim card that doesn't work
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User's recommendation: Don't waste your time

Amber T Ocf

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Verified Reviewer
| map-marker Plant City, Florida

Lost hotspot device

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I was at a store shopping set my tablet down at the counter for 1 minute walk away and somebody grabbed it
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Pros:
  • Free

Preferred solution: I would like to get a new tablet sent to somebody had basically stole it so it's on the last storm and category I was at the store set it down for 1 minute turned around and somebody took it and nobody seen anything.

Lenice Lsb

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Verified Reviewer
| map-marker Fort Worth, Texas

Ohone

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I never received my phone only sims card. I needed a phone for my sims card. I was told that I only ordered the sims card but I need phone too. Tksphone
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User's recommendation: Phone

Willie T Dcn

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Verified Reviewer
| map-marker Clovis, New Mexico

My phone u sent me was stolen

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I left my car door unlocked ,went in a convenience store was in there for like 3 minutes to get a drink when I got in I noticed my phone wasn't where I left it, someone took it
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Preferred solution: Let the company propose a solution

Bradley G Axv

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Verified Reviewer
| map-marker Saint Louis, Missouri

Customer service

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Closed account don't want the phone and please don't ever send me another phone thank u and have a good day ...
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Preferred solution: Didn't order it close my account

Mattie L Xot
map-marker Providence, Virginia

Phone got stolen

Never received it in the mail it was supposed to be delivered by 8 of August never got it addressed it was delivered to
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Houston, Texas

Customer Service on the Phone takes over 2 hours to answer

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They are unequipped to answer questions about anything. THey are not knowledgeable and there is no urgency when it comes to customer concern.Not worth
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Preferred solution: CANCEL SERVICE

User's recommendation: Not Worth IT

Melissa K Tmo

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Verified Reviewer
| map-marker Mableton, Georgia

Charges they still never resolved my issue I paid for a phone and was supposed to get one credited I'd never get my $80 back

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They suck hire different I want my refund of $80 $80kkkkk and you're *** surveys just as bad I really really am going to Metro or SafeLink or straight talk something besides chicken eggs y'all suck
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Loss:
$89
Pros:
  • Data does seem to work in the semi working tablet
  • Its free helps me out with less bills its my lifeline
Cons:
  • Will others receive broken phones
  • Started messing up after i made an account with trueconnect

Preferred solution: Full refund

Kimberly K Nkv

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Verified Reviewer

I was suppose to get phone not just chip

Why have me pick agree phone then mail sim card and tell me I can why one.the thing is I needed a phone I got sick child that I home school and constant doctors.i get Govermint stamps and medical I cannot afford to buy phone They lied.i picked out the free phone
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Pros:
  • Was free
  • Free
Cons:
  • No phone

Preferred solution: Deliver product or service ordered

User's recommendation: Dont bother they fraud

Bryan S Kpp

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Verified Reviewer
| map-marker Odiak, Alaska

559577****

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I am in Cordova for the summer they have AT&T towers my phone was stolen 4 days ago, different number 559-577-**** please help ativate new number
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User's recommendation: Don't count on getting help connecting a new phone if your last phone was lost or stolen

Freda P Nrp
map-marker Saint Louis, Missouri

He had received the phone but it wasn’t working and we had to return it they were supposed to get him a new phone when will he receive his new phone

I am calling formy husband hasn't received the phone but it wasn't working and we had returned it and we was wondering when when he get a new phone
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Preferred solution: Deliver product or service ordered

Chanel H Xlc

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Verified Reviewer
| map-marker Saint Louis, Missouri

My number is out of service

I just didn't understand why my service was discontinued when I had nothing to do with it!! I tried to contact the company several times but couldn't reach anyone for hours n I been calling for days
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Loss:
$146

Preferred solution: Deliver product or service ordered

Saterika S

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Verified Reviewer
| map-marker Conway, Arkansas

My tablet is lost or stolen

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Some one took I can't find it no where and all my wife school stuff and really need.that back asap if yall can please resend me out another tablet that will be assume pretty please I really need a new it was tooking from my house and I know it was took but now I'm just trying to see if I can I new sent out me please and thank you
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Pros:
  • Offer lifeline service
Cons:
  • Do not send the device they promised

Preferred solution: Deliver product or service ordered

User's recommendation: Kept your stuff on you and don't bring people to your house

Robert R Nkq

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Verified Reviewer
| map-marker Phoenix, Arizona

My Phone Was Stolen

I need to shut off or cancel service on my existing phone number account please??? My phone was taken from me and someone else has it.
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Pros:
  • Was free
Cons:
  • Tru connect seems more interested in quota

Preferred solution: My existing phone number account deleted/canceled.

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